OUR TERMS & CONDITIONS

We offer C.O.D (this only includes cash NOT EFT payments) on pick ups and deliveries on the Sydney metro areas ONLY

Country & Interstate Deliveries we require payment prior to dispatch. Please note when using transport companies, furniture can sit there for a number weeks before thre transport company have enough to make a load. Be prepared for delays when using a third party.

As we offer C.O.D payment, this allows you to order with confidence over email, phone or even fax. Just have a look at our feedback.

We require a 30% deposit for ALL orders. Payment can be made by either Bank Transfer, EFT, credit card, cash or cheque.

We do not accept cheques as a final payment!

Delivery prices are quoted accordingly to your job, please advise us of access to the property (ie: stairs, sharp corners, limited parking etc) also if we need to send more than one man or if there will someone there to help. Extra charges will apply please see below..

All prices include GST

We rely heavily on your satisfaction and feedback, therefore to solve any problems that mat arise please contact us as early as possible.

Deliveries & Access

Delivery fees are for delivery ONLY not installation. You you require installation please advise at the time of quoting.

We must be advised if there is a long and or tricky path from the street to the house/office for deliveries, If we have not been advised of this we reserve the right to charge an extra delivery fee on site. This will be left up to the driver on the day.

Please be sure to check the access at your home especially for the large & wide items. If not advised and our delivery people have pull the furniture apart in order to enter the house, an extra delivery charge can be applied. Please ensure to check all access from the street to where the item is going to avoid extra charges.

Access will be assessed at the time of delivery and what the delivery driver says is final.

Refunds of Deposits

There is a 7 day cooling off period from the date the deposit is paid. After the cooling off period there will be NO refund of the deposit paid.

Timber Choices

Please choose your timber carefully as we have a no refund policy for custom built furniture.

Pine painted white will not have a plastic look to it once finish and characteristics of the timber can and will show through. Please remember this is timber painted.

Colour variations are in most timbers and sometimes we can not see if a piece of timber is going to be different to the piece next to it. If you do not like colour cariations please advise us at the time of quoting and we can show you timbers that are very colour consistant.

Please remember timber is a natural product.

Lead Times

Lead times are a estimate. Please remember ALL the furniture we make is made by hand and delays can occur which maybe out of our control. If there are going to be any delay we will advise as early as possible.

The lead time does not advise how long it takes us to make only your furniture, as depending on the size of the order it can take anywhere from 4 days to 2 weeks to make. The lead time is to allow for the orders prior to your order to be made and finished before your job can be started.